Tag Archives: facebook

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Amazon Square Trade, Cell Phone Repair, and Fraud Charges

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xbox

My Samsung Galaxy S5 had a usb charging port problem after 18 months. I had gotten a SquareTrade policy when I bought the phone, since they are half the price of At&t’s protection plan.

I did NOT have enough battery power to do a factory reset, so I sent the phone in minus the SD Card. HUGE Mistake. A mere week had gone by after I sent the phone in for repair, and oh! What’s this? A charge from Microsoft Xbox on my account? I have never owned an Xbox, let alone opened an account. I called Microsoft Xbox at (800) 469-8269 and said, “Umm, I never bought an Xbox, what’s going on? They had opened an account using my gmail spam email account@outlook.com, that day. Sure enough, my credit card was linked to this account. They removed the credit card, but could NOT say what the charge was for….hmmm.

I called my bank, and cancelled the my credit card. Oh but wait. There were more surprises in store.

facebook_pass

They tried to change my Facebook password. Twice. But since I have dual layer authentication (something you have, plus something you know. Like an atm card and a pin.)

And I permanently lost about 6 weeks of emails from my regular gmail account.

But the fun was not over yet. When they returned the phone, it had been factory reset.

Then, I started getting a Sim Card Error. We traipsed lazily into the At&t store, and got a new Sim card. Nope. I still had no service. So we put a friend’s Sim Card in my phone. Nope, not going to happen. We put my Sim card into their phone and it worked as advertised. So the phone has a bad Sim Card Reader. Nice.

Round 2 of dealing with SquareTrade. I spoke to their “offshore” tech support person, and he said that someone would be calling me in 20 minutes (on another line.) Sure enough about 1/2 hour later, the phone rang, and this time it was good old American based tech support.

I explained the issue (again). Since the failure occurred less than 30 days after repair, this was covered. So my phone went to Los Angeles (via Memphis) a second time. I am still waiting.

Lesson learned. If you are going to send your cell phone in for repair, doesn’t matter if it’s SquareTrade, or someplace else. Save yourself some grief, do screen shots of your screens, save them to the micro sd card (or email them to yourself), and nuke that phone (factory reset) before it leaves your hands for repair, if at all possible. I could have gone to Batteries Plus and gotten a 2nd battery and done the wipe before shipping. But hey, I now have 2 batteries.

Enjoy my technological impairment!

Wayno

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Comcast’s weird routing from Pima County to Facebook

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Only Comcast —

Instead of taking a short 21 mile hop from San Jose, California, to Menlo Park, California — Comcast does this:

Goes from San Jose, California to Dallas, Texas. 1700 miles.

Then it goes from Dallas, Texas to Marietta, Ga. Another almost 800 miles.

Then it goes from Marietta, Georgia, finally back to Facebook in Menlo Park, 2450 miles.

In order for Comcast to make that 21 mile trip up the road, they take a 4900 mile detour. Unbelievable. Welcome to Comcast.

nwayno@maggie:~$ traceroute facebook.com
traceroute to facebook.com (173.252.120.6), 30 hops max, 60 byte packets
1 Wiggum (192.168.1.1) 0.766 ms 1.489 ms 1.723 ms
2 * * *
3 * * *
4 te-0-1-1-0-ar02.pimaco.az.pima.comcast.net (68.86.201.205) 14.324 ms 14.540 ms 14.600 ms
5 he-0-3-0-0-10-cr01.sanjose.ca.ibone.comcast.net (68.86.93.117) 46.638 ms 46.843 ms 46.913 ms
6 be-11315-cr01.dallas.tx.ibone.comcast.net (68.86.85.141) 52.584 ms 45.716 ms 53.614 ms
7 be-11213-cr01.56marietta.ga.ibone.comcast.net (68.86.85.21) 71.292 ms 68.320 ms 68.191 ms
8 he-0-11-0-1-pe04.56marietta.ga.ibone.comcast.net (68.86.89.94) 65.796 ms 65.441 ms 65.505 ms
9 as32934-1-c.56marietta.ga.ibone.comcast.net (66.208.228.2) 68.866 ms 67.147 ms 67.117 ms
10 ae2.bb01.atl1.tfbnw.net (74.119.78.214) 65.548 ms 65.420 ms ae2.bb02.atl1.tfbnw.net (204.15.23.210) 67.759 ms
11 ae16.bb04.frc3.tfbnw.net (31.13.27.116) 72.204 ms ae15.bb04.frc3.tfbnw.net (31.13.27.114) 76.782 ms 75.143 ms
12 ae2.dr09.frc3.tfbnw.net (31.13.29.45) 70.846 ms ae1.dr09.frc3.tfbnw.net (31.13.29.43) 127.898 ms 124.045 ms
13 * * *
14 * * *
15 * * *
16 edge-star-shv-12-frc3.facebook.com (173.252.120.6) 75.695 ms 75.635 ms 72.918 ms
nwayno@maggie:~$

I knew Facebook had issues – Comcast just made it …? Well you tell me!(And all this time, I thought Facebook just suxed!)

I expect that the Customer Experience will only become obscenely more “quality challenged” if the merger with Time Warner is approved.

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How to: change/add a group cover picture for a facebook group

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Oh brother. This is not hard, but there are NO directions anywhere.

1. Go to the front page of your group.

2. Upload a photo to the group.

cacti picture

cacti picture

 

3. And now tricky part #1! (There’s more then one tricky part? Of course! This would not be Facebook, with just one tricky part now, would it?) Once the picture is uploaded, click on it, to enlarge it. Hover OVER the picture with your mouse to reveal a hidden menu, and select make cover.

Facebook Group Cover Photo Trick 1

Facebook Group Cover Photo Trick 1

Save the changes. Are we done yet? Heck no! But wait! There’s more! (really)

4. Tricky part #2! Go back to the front page of your group, and hover over the picture or group member pictures (top right), and then click on change group photo:

Change the cover photo for Facebook Group (before)

Change the cover photo for Facebook Group (before)

 

save the changes.

5. And the finished product:

New Facebook Group Photo

New Facebook Group Photo

 

enjoy/share the goodness!

Wayno