Tag Archives: cell phone

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At&t 4G problems in Tucson

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The symptoms: Dropped calls. Missing text messages. Text messages that wouldn’t send. Voice mail messages delayed…..

I have a Samsung Galaxy S5 with At&t. The cell tower is located at Cardinal and Los Reales (South of Valencia. Closest intersection is Cardinal/Valencia) (Drexel Heights area in Tucson.) I live about 1/2 mile WEST of the cell tower, and I get this blazing speed on 4G.

my_house

I was at the shopping centre today, and was about 500 feet EAST of the same cell tower. Line-of-sight The speeds are considerably different.

200ft_from_tower

I was informed by At&t that the cell tower was undergoing repair and to please be patient. The issues are due to an internal interference generated by At&T equipment. The tower has now been repaired. Really? Before this fiasco, I was getting 10-12 meg download on 4G lte at home. Other places in town, I get very good speeds. At home I get neinte. I no longer have 4G lte. I don’t even have 3G.

The At&t case number is: CM 20141022_95759252

At&t said they have escalated the issue to the next level, and that I should be getting a call RSN (real soon now.) Four calls, and over 3 hours on the phone with At&t tech support…..At&t said they would have the issue resolved by November 9, 2014 when I last spoke to At&t rep Kyle Moesch (At&t id: KM904C.)

As of 2:30 pm, Tuesday November 11, 2014, the problems still persist. Substandard data rates (under 1 meg down), delayed test/voice mail messages, unable to send some text messages.

I spoke with an AT&T rep today, and the new fix date is 7 pm, Friday, November 14, 2014.

The only consistent information I can get from At&t is they keep pushing out the completion date. First it was October 25.

Everything worked fine first week of October, 2014.

“A” for effort. “F-” for resolving the issue. Why does it work great 200 feet EAST of the tower, but 1/2 mile WEST, it sucks toenails?

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LG Optimus V: The Good. The Bad. The Ugly.

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This is the first Android based phone I had ever used. I am hoping that the rest of the products on the market, are NOT like the LG Optimus V.

The Good

The Wi-fi worked fairly well for me, and I was able to complete calls using Skype.

The Bad

Two issues for me.

1. The keyboard is absolutely impossible to use. I spent 45 minutes just trying to enter my gmail userid and password. It requires too much tactile precision to be of any practical use. When I finally got beyond getting the gmail setup (required if you want to download anything for the market place) — I downloaded Thick Buttons app. It helped, but only marginally. Swype. Okay if they have to put this on a phone, it is too difficult to use, m’kay?

2. The second issues was the speaker phone. Admittedly I am deaf and wear hearing aids. But I need to hear the phone without the hearing aids. Even standing just 2 feet away, I could barely hear it ringing. Yes volume to the max physically, and within the phone settings. My Samsung Restore (which is what I went back to) has plenty of speaker power, and I am able to hear that without issue.

The Ugly:

There is no way to adjust font size in the browser. You are stuck with it, like it or not. Even installing Handcent did NOT help. (Useless application)

When I tried to check my usage using this phone, all I got was a generic https error message. Oh yeah, that tells me a lot! NOT!

Best Buy was selling these phones for $150, so I went to Target to get one for $130 instead. Target has a 90 day return policy. I returned the phone to Target, less then 24 hours after purchase, with my receipt.

45 minutes later, and 3 trips between Customer Service and Electronics, they FINALLY took the phone back.

I like the Android interface, but I would be reluctant to try the next Android phone up from this, since it is about $300. I am happy with my Samsung Restore, and that’s where I will stay.