Only Comcast —

Instead of taking a short 21 mile hop from San Jose, California, to Menlo Park, California — Comcast does this:

Goes from San Jose, California to Dallas, Texas. 1700 miles.

Then it goes from Dallas, Texas to Marietta, Ga. Another almost 800 miles.

Then it goes from Marietta, Georgia, finally back to Facebook in Menlo Park, 2450 miles.

In order for Comcast to make that 21 mile trip up the road, they take a 4900 mile detour. Unbelievable. Welcome to Comcast.

nwayno@maggie:~$ traceroute facebook.com
traceroute to facebook.com (173.252.120.6), 30 hops max, 60 byte packets
1 Wiggum (192.168.1.1) 0.766 ms 1.489 ms 1.723 ms
2 * * *
3 * * *
4 te-0-1-1-0-ar02.pimaco.az.pima.comcast.net (68.86.201.205) 14.324 ms 14.540 ms 14.600 ms
5 he-0-3-0-0-10-cr01.sanjose.ca.ibone.comcast.net (68.86.93.117) 46.638 ms 46.843 ms 46.913 ms
6 be-11315-cr01.dallas.tx.ibone.comcast.net (68.86.85.141) 52.584 ms 45.716 ms 53.614 ms
7 be-11213-cr01.56marietta.ga.ibone.comcast.net (68.86.85.21) 71.292 ms 68.320 ms 68.191 ms
8 he-0-11-0-1-pe04.56marietta.ga.ibone.comcast.net (68.86.89.94) 65.796 ms 65.441 ms 65.505 ms
9 as32934-1-c.56marietta.ga.ibone.comcast.net (66.208.228.2) 68.866 ms 67.147 ms 67.117 ms
10 ae2.bb01.atl1.tfbnw.net (74.119.78.214) 65.548 ms 65.420 ms ae2.bb02.atl1.tfbnw.net (204.15.23.210) 67.759 ms
11 ae16.bb04.frc3.tfbnw.net (31.13.27.116) 72.204 ms ae15.bb04.frc3.tfbnw.net (31.13.27.114) 76.782 ms 75.143 ms
12 ae2.dr09.frc3.tfbnw.net (31.13.29.45) 70.846 ms ae1.dr09.frc3.tfbnw.net (31.13.29.43) 127.898 ms 124.045 ms
13 * * *
14 * * *
15 * * *
16 edge-star-shv-12-frc3.facebook.com (173.252.120.6) 75.695 ms 75.635 ms 72.918 ms
nwayno@maggie:~$

I knew Facebook had issues – Comcast just made it …? Well you tell me!(And all this time, I thought Facebook just suxed!)

I expect that the Customer Experience will only become obscenely more “quality challenged” if the merger with Time Warner is approved.